FAQs
Shop with Confidence
We take pride in offering high-quality products
We offer high-quality products that are beautiful and well-crafted. Please note that as most of our products are handmade, there may be some imperfections and variations. All product dimensions listed are approximate.
Prices and Discounts
All of our prices are listed in US dollars (USD).
Payment Methods
Here is a list of payment methods we accept:
- Amex
- Apple Pay
- Discovery
- Diners
- Meta Pay
- Google Pay
- Visa
- Mastercard
- PayPal
- Shop Pay (including installment payments)
Shipping and Delivery
Need to Change Your Shipping Address?
Reply to our order confirmation email as soon as possible to provide the correct address. We will make the necessary changes within 24 hours. Please note, we are unable to offer refunds or change the shipping address after 24 hours. If no action is taken, your order will be shipped to the originally provided address.
Fast and Reliable Shipping
Our team is dedicated to getting your order to you as quickly as possible. We carefully select the best shipping method for your order to ensure speedy delivery.
Please note that production time for your order to ship out is 3-5 business days. Our average shipping times of 6-11 business days.
Once your order has been shipped, you will receive a tracking number within 3-5 business days. If you haven't received a tracking number after 7 business days, please don't hesitate to reach out to us at hello@gramercylighting.com. We'll be happy to help track your order.
We only charge for shipped items and back-ordered items will only be charged once they've been shipped. Please keep in mind that your order will be delivered to your door, but we do not provide unpacking or assembly services.
If you have any questions or concerns, please feel free to email us at hello@gramercylighting.com. We're always here to help.
Return
If you need to return or exchange an item, follow these simple steps:
- Contact our customer support team by sending an email to hello@gramercylighting.com or by visiting our Contact Us page on our website. Include the reason for the return or exchange in the subject line. Choose from Delayed Order, Quality Issue, or Damaged Order.
- Provide us with your Order # and details of the reason for the return or exchange along with photos or videos as proof of damage or quality issues.
- Our customer support team will assist you in the return process and provide a return shipping address if required.
- Once we receive the returned item, we will inspect it to ensure it's in its original condition and packaging.
- If the item passes inspection and your return is accepted, we will process either a refund or exchange, depending on your preference. For payments made via credit card, refunds will be credited back to the credit card used to purchase the item.
Full refund policy here and FAQs on our refund policy here.
If you have any questions about our return policy, please don't hesitate to contact customer service before placing your order. We're here to help!😊
Damaged Goods
It is essential to notify us within 3 days of receiving your item if it arrives damaged. This allows us to work closely with you to arrange for a return, replacement, refund, or credit. If the damage is evident on the package upon delivery, please note it on the waybill or decline the delivery altogether. Additionally, if you refuse a shipment, please contact us via email. After holding your goods for more than three days, we will not accept any claims for damage.
Privacy and Security
At our company, we take your privacy seriously. We do not share or sell any customer information with other entities. Additionally, we never store your credit card information after a transaction. Any data we collect is strictly for the purpose of fulfilling your order. If you opt to join our mailing list, we may occasionally send you targeted marketing or special product offers. However, in each marketing email, you will have the option to unsubscribe and discontinue receiving further emails from us.